SHIPPING & DELIVERY
How do you ship packages?
Packages will be shipped to a shipping agency -Rolling Cargo Offices in China.The shipping agency will then deliver the package to your location in Kenya, Uganda or Tanzania. They will inform you once the package has arrived at your location. You pay for the shipping costs once the goods arrive.You can then choose to collect your shipment from their offices in Nairobi or they can forward the same to your location.
What about customs?
The customs are paid by the agency but if you choose to use postal services then you will pay the custom fees when the package arrive to your country.
How long does shipping take?
Shipping time varies by location,but will take between 15-30 days using the agency and 30-45 days using postal services.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.